Shopping Guidelines
To ensure a smooth and pleasant shopping experience at StuffedHome, please review the following important information before placing your order.
1. Before You Place an Order
Product Details & Color Differences
- Please carefully confirm the size, color, and specification before purchasing.
- Due to lighting and screen display differences, slight color variations between the photos and the actual product may occur.
Accurate Shipping Information
- Make sure the recipient’s name, full address, postal code, and phone number are correct.
- Incomplete or incorrect addresses may cause delays, failed deliveries, or return shipments.
Email Notifications
- Order confirmation, shipping updates, and delivery notices will be sent via email.
- Please check your inbox and spam folder to avoid missing important messages.
2. Shipping & Delivery
Processing Time
- Orders are usually prepared and shipped within 1–3 business days.
Shipping Time
- All parcels are shipped from China. Estimated delivery time is 7–15 business days, depending on destination and local logistics.
Customs & Duties
- Some countries may charge import taxes or customs duties.
- These charges, if applicable, are the customer’s responsibility.
3. After-Sales Service
Return Policy
- Items may be returned for personal reasons if they are unused, unwashed, with all tags attached, and in the original packaging.
Return Shipping Cost
- For returns not caused by product defects or store errors (such as change of mind or ordering the wrong size), the return shipping fee is covered by the customer.
Damaged or Incorrect Items
- If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
- Provide clear photos of the issue for verification. After confirmation, we will:
- Cover the return shipping cost, or
- Resend the correct product, or
- Offer a refund — based on your preference.